Utility Ordinance
Town of Biscoe provides water and sewer services to residential and commercial customers. This page outlines service requirements, payment options, billing policies, and utility fees.
Establishing Utility Service
To establish water and/or sewer service, customers must complete an application in person at Town Hall and provide:
- Valid government-issued photo identification
- Proof of occupany (lease agreement, rent receipt, or deposit receipt)
- Property owner information
- Buter documentation if the applicant is the property owner
Applications submitted before 2:30 PM may qualify for same-day service. Requests made after 2:30 PM are subject to an additional connection fee.
Payment Options
Customers may pay their utility bills using any of the following methods.
Online
Pay online 24 hours a day through the Town's online payment portal using Visa, Mastercard, Discover, American Express, or Electronic Check (E-Check).
Bank Draft
Customers may enroll in automatic bank draft payments. Payments are drafted on the 15th of each month or the next business day if the 15th falls on a weekend or holiday.
Mail payments to:
Town of Biscoe
110 West Main Street
Biscoe, NC 27209
Please include your account number with your payment.
Drop Box
A secure payment drop box is available for checks and money orders only. Payments are collected each business day.
In Person
Payments are accepted during normal business hours using cash, check, money order, debit card, or credit card.
Billing and Delinquent Accounts
Utility bills are issued monthly and are due by the 20th of each month.
- Accounts become delinquent after 5:00 PM on the 20th.
- A late fee is applied to qualifying past-due balances.
- Utility services may be disconnected for non-payment.
- Reconnection requires payment of all outstanding balances and applicable fees.
If payment deadlines fall on a weekend or holiday, processing will occur on the next business day.
Payment Extensions
Customers may request up to three payment extensions per calendar year.
To qualify:
- A payment must have been made within the previous 30 days, or
- A payment must accompany the extension request.
Extension requests must be submitted in person before the scheduled disconnect date.
Payment Arrangements
Customers who experience unusually high water usage due to circumstances beyond their control may request a payment arrangement. Requests must be submitted before the account becomes delinquent.
Returned Payments
A fee applies to all returned payments, including checks, electronic checks, automatic bank drafts, and debit or credit card payments.
Accounts with three returned payments may be restricted to cash-only payments.
Data Log Report
Customers may request a meter usage report to help identify a possible leak. A service fee applies. If the leak is determined to be on the Town's side of the meter, the fee will be refunded.
Discontinuing Service
Customers are responsible for submitting a service disconnection request when moving or closing an account. Failure to properly terminate service may result in continued billing and responsibility for charges incurred on the account.